FAQs
Since we receive many of these questions daily, we thought we would put them on our website for everyone to get a better idea of โโthe whole process.
๐ Products & Quality
Q: What is the quality of your products?
A: All of our products are mirror quality or 1:1 replica quality replicas - almost identical to the original. We use real leather, realistic linings, and the exact same hardware as the original.
Q: Why are there different keywords like "cheap", "best", or "top quality"?
A: All of our bags are made to the same high standards. We use different keywords for better visibility on search engines - they do not reflect different quality levels.
Q: Are your products made of genuine leather?
A: Yes, all products are made of genuine leather and are matched to the specifications of the original brand as closely as possible.
Q: Where are your replicas made?
A: All of our replicas are made in China, where we have the most skilled craftsmen and top suppliers. Many replica bags from other regions also come from China, but are sold at a higher price.
Q: Will your bags age like the authentic ones?
A: Yes, our high-quality bags use oxidized leather for the handles and trims, and the leather will naturally darken over time, just like an authentic designer bag.
๐ฆ PACKAGING & ACCESSORIES
Q: What accessories are included with the bag or wallet?
A: Each product comes with a dust bag, authentication card, and branded box whenever possible. For oversized items, we may use a shopping bag to reduce customs issues. Some sensitive brands (such as CH*NEL) do not provide branded boxes for security reasons.
Q: Will my product look like the one in the photo?
A: Of course it will. What you see is what you get. We do not engage in bait and switch, and all product photos reflect the actual product.
๐ SHIPPING & DELIVERY
Q: Do you ship internationally?
A: Yes, we use couriers such as DHL for global shipping. A tracking number will be provided after shipment.
Q: How long does it take to ship?
A: Orders are usually shipped within 5 business days, and the actual delivery time is 10-25 business days, depending on your location.
Q: Why does the delivery time sometimes vary?
A: Delivery may be delayed due to customs, holidays or logistics congestion. We will keep you informed and ensure safe delivery.
๐ณ Payment & Security
Q: What payment methods do you accept?
A: We accept USDT and Wise Card. We do not accept PayPal due to PayPal's copy policy.
Q: Is your website secure?
A: Yes, we use 128-bit SSL encryption to ensure the security of all transactions. Your personal data will never be stored.
๐ Returns, Refunds and Warranty
Q: What if there is a quality problem?
A: We provide warranty support for manufacturing defects. Please contact us and we will arrange a repair or replacement.
Q: What is your return policy?
A: We offer a 7-day money back guarantee for unused items in their original packaging and condition. Learn more about our return policy.
๐ค Trust & Reliability
Q: How can I trust your site?
A: We understand your concerns. We don't force anyone to buy. You can try a small purchase first to experience our quality and service. Many customers come back because they are satisfied.
Q: I see similar images on other sites - are they the same product?
A: No. Many sellers use the same photography studio, but the quality varies greatly. We work directly with the factory and strictly control quality.
Q: Why are your prices higher than some other sites?
A: We are a factory direct seller, not a reseller. Our prices reflect our superb craftsmanship and reliable customer support - you get what you pay for.
๐ฌ Ordering Process
Q: How do I place an order?
A: Simply select your items, click "Add to Cart", and complete the checkout information. Go to the order details page to select a payment method to make the payment. After placing the order, you will receive a confirmation email. How to pay can be found under Payment methods.
Q: How do I track my order?
A: A tracking number will be emailed to you within 3-5 business days. You can also log in to your account to view updates.
Q: Can I change or cancel my order?
A: You can modify or cancel your order by emailing us within 2 hours of purchase.
Q: I didn't receive a reply to my email.
A: Please check your spam folder. Please add our email address to your whitelist. We receive a high volume of emails, but we respond within 24 hours.
If your question is not listed here, please feel free to contact us - our support team is happy to help you.